Our commitment

Participants, families, carers, referring professionals and staff can all raise feedback or a complaint with us, at any time, without it affecting the service or support you receive. You're welcome to raise a concern yourself, or through a support person, family member, advocate, or interpreter if that's easier for you.

How to give feedback or make a complaint

You can get in touch with us in whichever way is easiest:

  • Phone: 0425 210 636
  • Email: info@alliedpathways.com.au
  • In writing: Allied Pathways, Suite 40, 17 Coleman Parade, Glen Waverley VIC 3150
  • In person or via your clinician: you can also raise a concern directly with your treating clinician, or ask them to pass it on
  • Online: our contact form (select "Feedback or complaint")

You're welcome to raise a complaint anonymously if you prefer — this may limit our ability to follow up directly with you about the outcome, but we'll still consider and act on the feedback.

What happens next

We aim to acknowledge complaints within 2 business days. We'll look into what happened, which may involve speaking with you and anyone else involved, and get back to you with the outcome or next steps. For anything urgent or involving your immediate health or safety, tell us that upfront so we can prioritise it appropriately.

If you're not satisfied with our response

You're not limited to raising concerns with us directly. Depending on how you're funded, you can also contact:

  • NDIS participants: the NDIS Quality and Safeguards Commission — ndiscommission.gov.au or 1800 035 544.
  • Support at Home / aged care clients: the Aged Care Quality and Safety Commission — agedcarequality.gov.au or 1800 951 822. Free, independent advocacy support is also available through the Older Persons Advocacy Network (OPAN) — opan.org.au or 1800 700 600.
  • General health service concerns (Victoria): the Health Complaints Commissioner — hcc.vic.gov.au or 1300 582 113.
  • Privacy-specific concerns: see our Privacy Policy for how to escalate to the Office of the Australian Information Commissioner.

Contact us

Allied Pathways
Suite 40, 17 Coleman Parade, Glen Waverley VIC 3150
Phone: 0425 210 636
Email: info@alliedpathways.com.au
NDIS Provider No. 4050036038 · ABN 12 619 928 951